Reach out to us
Need a hand? Support is available to help with account questions, deposits and withdrawals, technical issues, and general feedback. Reach the team for password resets, document uploads, bonus queries, or site problems. Fast, clear help through live chat, email and phone is provided. Keep your account details ready for quicker service. Contact us any time using the channels below to get assistance with account‑related or technical matters. Include transaction ID when contacting payments.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat and email for account and technical help |
| General Enquiries | [email protected] - billing, payments and general questions |
| Affiliate Enquiries | [email protected] - partner programmes and marketing |
| Phone | +61 2 4983 6127 - call for urgent account assistance |
| Working hours | Live chat 24/7. Email replies Mon-Fri 09:00-18:00 AEST. |
Contact by email
Email is the preferred contact method for detailed requests, account issues or any situation requiring documents or a written explanation. Please include a clear subject line, your full name, account ID and up‑to‑date contact details to avoid delays. Attach supporting files as PDFs or images and allow time for our team to review and respond.
Contact Form
Response Time
Support at Mafia handles most enquiries within one business day. Live chat connects quickly for immediate issues, while email requests and verification cases can take longer depending on complexity. Complex payment checks or KYC matters may require additional time. If you need urgent help, use live chat; otherwise submit a detailed email and we’ll follow up as soon as possible.
Feedback
Help us improve Mafia - share feedback, suggestions or ideas for the website, games or cashier. Send comments via live chat or email and flag anything that could be better. All feedback is reviewed carefully and used to improve the service and user experience, so your input directly shapes updates, promos and site fixes. Thanks for helping us get better.